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Exactly - making good progress.

5.8. klo 04.02
Restrictions are top of mind for us. See our latest update and @brian_armstrong’s response from last week’s Q&A (video below).
Progress so far:
- ~90% drop in low-quality restrictions (cases without self-serve resolution or failing our quality guardrails)
- Much more efficient product flows now help the small % of users who do get restricted get unrestricted faster
- Time to resolve 80% of user restrictions is down 94% since March
- Customer satisfaction (CSAT) when restricted is up +20% YTD and at an all-time high — though we’re starting from a low baseline and know there’s still more to do
- Progress will only accelerate, with several bigger initiatives yet to fully ramp. More updates coming soon.
Please keep tagging me with any issues or feedback — we’re committed to making this better.
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