Restrictions are top of mind for us. See our latest update and @brian_armstrong’s response from last week’s Q&A (video below). Progress so far: - ~90% drop in low-quality restrictions (cases without self-serve resolution or failing our quality guardrails) - Much more efficient product flows now help the small % of users who do get restricted get unrestricted faster - Time to resolve 80% of user restrictions is down 94% since March - Customer satisfaction (CSAT) when restricted is up +20% YTD and at an all-time high — though we’re starting from a low baseline and know there’s still more to do - Progress will only accelerate, with several bigger initiatives yet to fully ramp. More updates coming soon. Please keep tagging me with any issues or feedback — we’re committed to making this better.
Brian Armstrong
Brian Armstrong5.8. klo 02.57
Update on @coinbase account restrictions The team has been working hard to improve resolution times (see self-serve flow in the app now, and corresponding drop in resolution times). This combined with better ML models (with fewer false positives) has made a major improvement in this issue. Still more to do, but already in a much better place today.
64,82K